Customer Service Specialist for Dutch or Scandinavian Market (Dutch language) (m/f)

Your responsibilities:

• Handle daily enquiries with customers (native speakers of Dutch or Scandinavian languages - Norwegian or Swedish) via phone call, email or chat
• ensure that all enquiries are answered in accordance with set procedures and guidelines
• maintain high customer satisfaction
• document all information according to standard operating procedures.

Requirements and skills:

• Language skills: proficient in Dutch, Norwegian or Swedish language (written and spoken)
• exceptional communication and problem-solving skills
• positive and enthusiastic attitude towards customers and customer needs
• previous customer support experience is an advantage
• employer can hire candidates with rights to live an work in Croatia.

What do we offer you?

• Competitive salary plus monthly bonus
• referral bonus: refer a friend and earn up to 132 EUR per person (depending on the project)
• working hours: full time/part time (24h, 36h, FT per week)
• employment contract: fixed-term, student employment agreement (5,30 EUR per hour)
• location: Zagreb office or 100% work from home
• equipment provided while working at home
• support from an international team of experts
• MultiSport card - program that grants access to hundreds of different gyms, studios and swimming pools in whole of Croatia.