Customer Care Consultant for Booking.com - English and German (m/f)
Zagreb
Permanent No or no experience required Flexible
Location:
- Zagreb
- Provide customer support via phone and digital channels in German and English
- Handle inquiries, complaints, and issue resolution
- Document interactions accurately according to company procedures
- Maintain service quality standards and adhere to guidelines
- Expand knowledge through continuous learning and training
- Fluent in German and English (C1 level, written and spoken)
- Strong organizational and time management skills
- Team player with problem-solving abilities
- Positive attitude and strong communication skills
- Familiar with customer care operations
- Dynamic job in the tourism industry
- Modern office in Novi Zagreb with great public transport connections
- International work environment with diverse teams
- Opportunities to develop foreign language and communication skills
- Career growth through internal training and professional development
- Flexible working hours (24h, 36h, or full-time per week)
- Three weeks of paid training
- Performance-based bonuses
- Paid travel expenses, lunch tickets, and a welcome kit
- Welcome bonus after three months
- Loyalty bonus after one year
- Additional bonuses (Easter, Christmas, holiday)
- Career progression with salary increases based on seniority
- Multisport program and relocation package
